Portuguese Speaking Customer Service for Online Retail Department

Mercier Consultancy is seeking a motivated Portuguese Speaking Customer Service Representative to join their Online Retail Department. The role involves providing excellent support to Portuguese-speaking customers through various channels, resolving issues, and driving customer satisfaction and loyalty. Fluency in Portuguese is essential.

Requirements

• Fluency in both Portuguese and English
• Strong communication skills
• Excellent customer service orientation
• Experience in customer service (e-commerce/retail preferred)
• Ability to manage multiple inquiries
• Detail-oriented with strong organizational skills
• Passion for online shopping
• Familiarity with customer support software and CRM systems

Benefits

• Fully Paid Relocation Package
• Health Insurance
• Private Health Insurance
• Extra Salaries
• Free Accommodation
• Training
• Performance Bonus
• Monthly Performance Bonus
• Greek Course