Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for the professional and timely collection of customer accounts as assigned by the manager and partnering with the Sales Account Manager in servicing their customers.

Requirements

• Proactive and consistent follow-up with customers for past due collection related matters
• Process, analyze, and work from AR aging reports
• Initiate and process invoice adjustments
• Maintain recons for complicated accounts
• Set up and maintain portals such as Ariba and Coupa
• Email & call customers to ensure timely payment of invoices
• Document and maintain proper collection notes in the Epicor System
• Work with accounting/billing and the customer, as needed, in the application of certain payments
• Manage invoice disputes
• Bring unresponsive customer accounts to the attention of the manager promptly
• Maintain customer contact information for assigned customers
• Communicate escalation actions on past due accounts for Bi-weekly management report
• Follow outlined collection procedures to ensure timely escalation of past due accounts