We are recruiting for Guest Services Assistants to join our AWESOME Guest Excellence Team! Our Guest Services Team are based at the top of our beautiful resort, helping our guests with their queries throughout the day and resolving guest feedback in the moment.
Requirements
- Excellent communication skills in both written and verbal communication
- Experience working with customer feedback both face to face and via email / social media / on the phone
- Resilient, welcoming, approachable and empathetic
- Ability to remain calm when addressing escalated, sensitive and in-person guest feedback
- Organised, with excellent time management
Benefits
- Pay of £8.00 - £12.21 per hour (Age related)
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
