Customer Success Manager (Multi-Lingual)
MetaComplianceNyköping, Sweden
Posted February 5, 2026
Full Time
About the Company
MetaCompliance is a cyber‑security and compliance platform that centralises risk management for organisations. It offers tools such as risk‑score analytics, policy and incident management, phishing simulations, and role‑specific e‑learning to reduce staff‑related security risks. The company differentiates itself by applying behavioural insights to deliver engaging, job‑relevant training that drives measurable behaviour change. Trusted by organisations worldwide, MetaCompliance empowers security teams to monitor progress, improve awareness, and build a safer workforce.
Job Description
We are expanding our European team and looking for a Customer Success Manager (Multi-Lingual) to work with our customers in Stockholm, Sweden. The role requires a combination of relationship management, strategic thinking, and a keen understanding of customer needs to ensure long-term success.
Requirements
- At least 2 years of experience in a customer-facing, business-to-business, commercial role, ideally within SaaS, technology, or cyber security industries.
- Proven ability to manage and build relationships with customers while driving retention and upsell opportunities.
- Strong communication and interpersonal skills, with a focus on customer satisfaction and solving business challenges.
- Experience with forecasting, customer success metrics, and identifying opportunities for growth within existing accounts.
- Excellent problem-solving skills and the ability to handle complex customer queries and resolve issues effectively.
- Strong organisational skills, with the ability to manage multiple customers and priorities simultaneously.
- Proficiency in CRM tools and other customer management systems.
Benefits
- Competitive base salary
- Performance-related pay of up to 25% (OTE) of base salary
- Career development opportunities
