Digital Customer Success Manager

Lead the strategy and execution of a scalable, technology-enabled customer success program to drive product adoption, satisfaction, and retention across SME customers.

Requirements

• 5+ years of experience in Customer Success, Digital Experience, or SaaS onboarding
• 2+ years in a leadership or team oversight role
• Hands-on experience with digital onboarding tools (e.g., Userpilot, Whatfix, Pendo)
• Proven ability to create and manage scalable programs that increase adoption, reduce churn, and improve customer satisfaction
• Strong analytical skills with a deep understanding of customer health metrics, cohort analysis, and engagement data

Benefits

• Hybrid work arrangement
• Opportunity to work with a scalable, technology-enabled customer success program
• Chance to contribute to overall CS strategy with a focus on scaling success through low-touch, high-impact digital experiences