Customer Success Manager
MetaRouterDenver, Colorado, United States • United States
Posted February 6, 2023
90000 - 135000 USD year
Full Time
About the Company
MetaRouter provides enterprise‑grade customer data infrastructure built for the AI era, enabling global brands to take full control of their first‑party data. Their core offering is a privacy‑first, server‑side tagging platform that replaces fragile client‑side tags with a secure private‑cloud foundation, delivering real‑time data collection, identity resolution, and consent‑managed pipelines. By integrating AI‑powered data activation, advanced analytics, and cross‑domain identity management, MetaRouter helps companies unlock personalization, marketing optimization, and retail‑media insights while meeting GDPR, CCPA, and other compliance standards. Trusted by leading U.S. retailers, the company distinguishes itself through scalable, flexible solutions that future‑proof digital strategies in a cookieless world and preserve data sovereignty.
Job Description
The MetaRouter Customer Success Manager (CSM) is responsible for ensuring the best possible customer and partner experience, building relationships internally and externally, and driving impactful iterations of our overall product suite.
Requirements
- 5+ years of experience in customer success, account management, or similar roles
- Ability to communicate technical documentation, data, and analytics in an approachable manner to non-technical clients
- Strong customer-facing skills
- Strong organization, note-taking, and attention to detail are a must
- Experience working with enterprise clients
- Experience building and maintaining a customer onboarding program
- Excellent written and verbal communication skills
- Experience with Tag Management platforms such as Tealium, GTM, Segment, etc. is preferred
- Experience working with software teams is preferred
- General understanding of Analytics and Reporting use cases, especially for eCommerce websites
- General understanding of Internet Technologies, specifically concerning web and marketing apps
- Ability to read and understand at a high level: YAML, JSON, Javascript, and Lua preferred
Benefits
- Equity Available
- Health/Dental/Vision/Insurance
- 401(k)
- Unlimited Vacation Policy
