The Key Account Manager (KAM) is responsible for accelerating sales growth through strategic account partnerships with healthcare practitioners (HCPs). This role combines deep relationship-building with a focus on revenue generation, digital enablement, and product category expansion.
Requirements
- Own a defined portfolio of HCP accounts, accountable for meeting and exceeding monthly, quarterly, and annual sales quotas.
- Increase unit volume and product penetration by aligning product solutions with patient protocols and clinic objectives.
- Lead Joint Business Plans (JBPs) to identify high-impact growth opportunities, recommend products across priority categories, introduce in-office digital protocols, and set quarterly clinic goals.
- Execute sell-through tactics such as promotional offers, sampling programs, and category education that convert into incremental patient purchases.
- Actively promote digital subscriptions, CRM treatment plans, and auto-refill strategies to drive recurring revenue and patient compliance.
- Achieve and exceed physical and virtual call activity metrics.
- Utilize CRM to track practitioner preferences, pipeline opportunities, and performance to forecast results and inform future actions.
- Collaborate with Marketing, Trade, and Customer Service to optimize account support and clinic success.
- Monitor local market dynamics and competitor activity to proactively address risks or uncover growth opportunities.
- Deliver proactive territory and account reviews.
- 2–4 years in B2B sales, territory management, or account-based selling, preferably in healthcare, wellness, or nutritional supplements.
- Proven success in meeting or exceeding sales quotas using a consultative selling approach
- Experience with CRM platforms (e.g., Microsoft Dynamics, Sales) to manage pipeline, forecast, and document account interactions
- Trained in foundational sales methodologies (e.g., Challenger, SPIN) or equivalent internal training programs.
- Bachelor’s degree in Business, Sales, Marketing, Health Sciences, or related field (preferred but not required).
Benefits
- Medical, dental, vision
- Annual employer HSA (Health Savings Account) funding for eligible employees who elect an HSA medical plan
- STD, LTD, Basic Life AD&D coverage
- 401k + employer matching
- Vacation and Sick Time
- 2 Volunteer Days off per year
- Emergency evacuation time off
- 11 paid company holidays
- 1 Floating holiday to celebrate your birthday or important religious/holiday to you
- Quarterly product allowance to use towards your favorite Metagenics products!
- Product discount
- Peer to peer recognition programs & more!
