Metagenics is seeking a VIP Technical IT Support Specialist to provide dedicated, white-glove technical support to executive leadership and other designated VIP users. The ideal candidate combines strong endpoint and application support expertise with excellent communication, discretion, and judgment.
Requirements
- Provide high-touch, white-glove IT support to C-level executives, senior leadership, and other VIP users
- Diagnose and resolve complex hardware and software issues across executive endpoints
- Provide advanced support for Microsoft 365 applications
- Troubleshoot authentication, access, and performance issues related to SaaS and business-critical applications
- Coordinate with application owners and vendors to resolve escalated or complex issues
Benefits
- Medical, dental, vision
- Annual employer HSA (Health Savings Account) funding
- STD, LTD, Basic Life AD&D coverage
- 401k + employer matching
- Vacation and Sick Time
- 2 Volunteer Days off per year
- Emergency evacuation time off
- 11 paid company holidays
- 1 Floating holiday
- Quarterly product allowance
- Product discount
- Peer to peer recognition programs