VIP Technical IT Support Specialist

Metagenics is seeking a VIP Technical IT Support Specialist to provide dedicated, white-glove technical support to executive leadership and other designated VIP users. The ideal candidate combines strong endpoint and application support expertise with excellent communication, discretion, and judgment.

Requirements

• Provide high-touch, white-glove IT support to C-level executives, senior leadership, and other VIP users
• Diagnose and resolve complex hardware and software issues across executive endpoints
• Provide advanced support for Microsoft 365 applications
• Troubleshoot authentication, access, and performance issues related to SaaS and business-critical applications
• Coordinate with application owners and vendors to resolve escalated or complex issues

Benefits

• Medical, dental, vision
• Annual employer HSA (Health Savings Account) funding
• STD, LTD, Basic Life AD&D coverage
• 401k + employer matching
• Vacation and Sick Time
• 2 Volunteer Days off per year
• Emergency evacuation time off
• 11 paid company holidays
• 1 Floating holiday
• Quarterly product allowance
• Product discount
• Peer to peer recognition programs