IT Support Engineer - Stores Support

METRO, a large employer in Greece with over 11,300 employees, is seeking an IT Support Engineer for its Stores Support Helpdesk Department. The role involves providing technical support to the store network, including hardware/software/network troubleshooting, software installation/configuration, and network management. The role offers weekly shifts, monitoring and ticket resolution.

Requirements

• Degree from University/Technical Institute/IEK in Computer Science or a related field
• Experience in a technical support or helpdesk role
• Knowledge of Microsoft technologies (Windows, O365 etc.)
• Understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN concepts)
• Experience with ticketing systems and remote desktop tools
• Familiarity with scripting or query languages is a plus
• Strong analytical thinking and ability to diagnose and resolve technical issues
• Excellent communication skills and team spirit
• Results-oriented mindset

Benefits

• Competitive compensation package
• Development opportunities