IT Support Technician
MetroSysDixon, California, United States
Posted August 27, 2025
Full Time
About the Company
MetroSys, Inc., based in San Diego, CA, is a leading Technology & Staffing Solutions firm specializing in NetApp storage, data migration, and complex IT staffing. With expertise in enterprise infrastructure, managed services, telecom, and recruiting, MetroSys offers innovative solutions to global clients across various industries. The company's core values of teamwork, integrity, accountability, and diversity drive its success, making it a trusted technology partner that simplifies business needs.
Job Description
We are seeking a reliable IT Support Technician to provide Tier 1 and Tier 2 support for end users in a hybrid onsite/remote capacity. The role involves troubleshooting hardware, software, and connectivity issues, resolving them through the HappyFox ticketing system, and escalating as needed. Strong communication, troubleshooting, and customer service skills are essential.
Requirements
- Provide Tier 1 and Tier 2 remote and onsite support for hardware, software, and connectivity issues.
- Troubleshoot and resolve issues related to Windows OS, VPN access, printers, and productivity applications.
- Escalate unresolved issues to senior technical staff.
- Document resolutions and maintain ticket updates.
- Assist with basic network troubleshooting and workstation configuration.
- Provide occasional onsite support in Dixon, CA for equipment setup, hardware replacement, and escalated issues.