Incident Support Manager

MicroTech is seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. The position involves providing oversight and guidance to a team of technical professionals, supporting network infrastructure operations, and analyzing network performance to maintain an acceptable level of network quality of service.

Requirements

• Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE
• Bachelor’s degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications
• A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
• Showcase leadership abilities by managing projects and teams
• Be proficient in project management and have knowledge of security and compliance issues

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts