Problem Support Manager

MicroTech is seeking a Problem Support Manager to support Customs and Border Protection in Orlando, FL. This position requires managing network infrastructure problems, communicating with the CBP Problem Manager, and implementing the CBP Problem Management process.

Requirements

• Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
• Showcase leadership abilities by managing projects and teams
• Be proficient in project management and have knowledge of security and compliance issues

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts