Room Service Representative

The Room Service Representative provides high-quality customer service to patients by delivering meals, assisting with ordering, and maintaining cleanliness of patient areas.

Requirements

• Delivers room service meals to patients and delivers snacks as ordered
• Ensures timely and efficient delivery of patient meals within 45 minutes of the order being placed
• Assists patients by setting up room service trays within reach
• Communicates effectively with the Call Center and Room Service Shift Supervisor to report patient needs, complaints and tray errors
• Helps to identify patients with special service needs per policy
• Assists in orienting patients and guests to room service procedure
• Provides bedside ordering assistance for patients with special needs
• Collects payment for guest trays and delivers money to cashier per policy
• Assists in upkeep for patient nourishment areas and waiting areas as needed
• Monitors to ensure cleanliness and that floor stock par levels are maintained
• Collects dirty trays from patient rooms and places in designated soiled utility areas on floor and coordinates exchanges for clean carts with the Dish Room Attendant