Technical Support Representative

Our organization works with partner companies to source qualified talent for their open roles. We are seeking a motivated and customer-focused Tier 1 Support Technician to provide first-level technical assistance to internal and external users. This is an entry-level role, ideal for early-career professionals or recent graduates who are eager to build a strong foundation in IT support, networking, systems administration, and cybersecurity.

Requirements

• Provide first-level technical support via phone, email, chat, and remote tools.
• Troubleshoot and resolve issues related to Operating systems (Windows, macOS, Linux), Applications (Microsoft 365, VPN clients, collaboration tools), Network connectivity, Security configurations (firewall, antivirus, backup)
• Monitor system and network health, respond to alerts, and escalate incidents as appropriate.
• Assist with user account management, including provisioning, permissions, and password resets (Active Directory, Azure AD, etc.).
• Document incidents, solutions, troubleshooting steps, and known issues in the internal knowledge base.
• Collaborate with Tier 2 support teams to escalate unresolved or recurring issues.
• Stay up-to-date with current technologies and participate in ongoing technical training and certification programs.
• Follow internal workflows and SLAs (Service Level Agreements) using tools such as ticketing systems, remote access platforms and Slack.

Benefits

• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities