Minno is a global media and technology company that aims to help kids and families experience Jesus every day through media and technology. We're looking for a Member Support Specialist to ensure the satisfaction of Minno members by providing quality support for our external members.
Requirements
- 1-2 years of experience in a customer support or help desk role
- Tech-savviness including, but not limited to: browser technology, mobile technology, TV technology, video streaming
- Strong communication and interpersonal skills
- Passionate about serving the Christian audience
- Strong problem-solving skills and attention to detail
- Ability to learn and adapt quickly to support multiple products and platforms simultaneously
- Patience, empathy, and a service-oriented mindset
- Ability to work independently and manage multiple tickets simultaneously
- Experience working with Support Ticketing Systems, Help Desks, Project Management systems, and Google Drive a plus
Benefits
- Equal employment opportunity
- Commitment to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
