Client Success Executive (US Hours)
MintelKuala Lumpur, Malaysia
Posted November 11, 2025
Full Time
About the Company
Mintel is the world's leading market intelligence agency, providing research and intelligence solutions to consumer-focused businesses.
Job Description
Mintel is seeking a Client Success Executive to provide reactive and proactive client support to their global client base across all sectors of their business. The role involves fielding data analysis requests, creating recurring client newsletters, collaborating with the Commercial team, and providing training on Mintel tools.
Requirements
- Responding to Ad-Hoc Client Requests
- Creating Recurring Client Newsletters
- Collaborating with Client Success Managers
- Client Support
- Live Chat Support
- Client Training
- Representing Mintel
Benefits
- Flexible start and end times
- Home-based with office visits for onboarding, team meetings, and training
- Generous annual leave
- Wide circle employee benefits
- Additional one day off to celebrate birthday
- Membership in Employee Resource Groups
- Two days' leave per year for volunteering
- Mental health and wellbeing support