We are seeking a Technical Account Manager Leader to lead, coach, and scale a team of Technical Account Managers (TAMs) who partner with Enterprise customers and help them maximize the business value of their investment in Miro.
Requirements
- 8+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
- At least 3 years of experience in a leadership, management, or team lead role managing Consultants, Technical Account Managers or similar client-facing professionals.
- Familiarity with APIs, integrations, and enterprise IT ecosystems.
- Proven ability to lead team-wide initiatives for workflow optimization, platform adoption, and change management.
- Expertise in platform and team analytics to drive data-informed decisions and continuous team improvement.
- Skilled at facilitating executive-level discussions and cross-functional workshops.
- Highly proactive, strategic leader with a strong customer outcome orientation, capable of operating independently and navigating ambiguity.
- Willing to travel to customer sites up to 25%
Benefits
- 401k matching
- Competitive equity package
- Excellent Medical, Dental and Vision health benefits
- Fertility & Family Forming Benefits
- Flexible time off
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Up to $2,000 of charitable donation matches each year
