IT Helpdesk Specialist - HQ
Misr Technology ServicesGiza, Giza, Egypt
Posted September 15, 2025
Full Time
About the Company
Misr Technology Services (MTS) is an Egyptian joint stock company focused on providing customs-related technology solutions. MTS operates the NAFEZA System, a comprehensive platform that automates import/export processes through a 'Single Window' concept, offering secure electronic data submission and online services for trade communities. The company also provides logistics, systems integration, and various information systems to support ports, control agencies, and businesses.
Job Description
The IT Helpdesk Specialist at this company provides technical support to end users on computer systems, addressing issues and offering advice. The role requires excellent communication skills, a customer-centric approach, and proficiency in troubleshooting and diagnosing technical problems. Responsibilities include troubleshooting, remote support, hardware maintenance, and documentation.
Requirements
- BSc/BA in IT, Computer Science or related field, or equivalent experience
- At least 3 years of experience as a help desk specialist
- Strong knowledge of networking protocols, TCP/IP
- Proven experience in other customer support roles
- Tech-savvy and comfortable with office automation, databases, and remote control
- Proficiency in Excel, Word, and PowerPoint
- Understanding of computer systems and mobile devices
- Good knowledge of Microsoft Office suite
- Good command of English