Collections Team Leader Malaysia
Mission Consultancy ServicesKuala Lumpur, Kuala Lumpur, Malaysia
Posted March 4, 2026
Full Time
About the Company
Mission Consultancy Services Malaysia Sdn Bhd is a Kuala Lumpur-based IT consultancy that specializes in recruiting high-quality IT professionals for businesses across Malaysia. Leveraging its MSC Pioneer status and deep industry expertise, the firm partners with internal recruiters to streamline talent acquisition and deliver tailored staffing solutions. By combining rigorous vetting processes with a robust network of skilled candidates, Mission Consultancy Services ensures that clients gain access to the right talent to support their digital transformation goals. The company’s commitment to quality, client-centric service, and its pioneering recognition set it apart in the competitive IT staffing market.
Job Description
Oversee the collection and recovery activities of the Early Buckets for the unsecured loan portfolio, manage a team of collectors, and ensure all collection internal and external policies are followed.
Requirements
- Lead & Manage: Supervise and guide a team of collection executives to meet individual and team KPIs.
- Manage auto-dialer collections and ensure collectors have the optimal calling strategy and meet productivity targets.
- Plan, direct and supervise collection activities for front-end/mid-range buckets to achieve departmental goals.
- Coach collectors, perform ongoing monitoring and provide feedback to collectors based on their performance and ensure compliance with collection policies and procedures.
- Apply advanced negotiation skills to resolve escalated calls.
Benefits
- None