Strategic Account Manager

MLabs is seeking a Strategic Account Manager to own post-close success and growth for clients in North and South America. This role involves building relationships with institutional clients, negotiating contracts, and driving revenue growth within fintech and crypto-native firms. The manager will navigate technical environments and advise customers on product alignment and roadmaps.

Requirements

• 6+ years in account management, customer success, or post-sales within the enterprise SaaS sector.
• Proven success growing large accounts via upsell, cross-sell, and relationship development.
• Comfortable managing technical products and complex customer workflows in regulated settings.
• Experienced in contract negotiation, renewals, and driving net revenue retention.
• Excellent written, verbal, and presentation skills.

Benefits

• Healthcare
• 401K
• Coverage for travel expenses
• Remote work