Strategic Account Manager
TrueLoyalSan Antonio, Texas, United States
Posted August 18, 2025
Full Time
About the Company
TrueLoyal is a loyalty platform built to help multi-channel brands dominate across eCommerce, retail, and distributor channels.
Job Description
TrueLoyal is seeking a Strategic Account Manager to nurture and enhance client relationships, ensure seamless customer journeys from start to finish. The role focuses on securing renewals of subscriptions, driving customer success through strategic engagement, and identifying growth opportunities within assigned accounts. Success will be measured through Net Retention Rate and Churn.
Requirements
- 2-4 years of experience in Account Management (AM), Customer Success Management (CSM), or Technical Account Management (TAM) roles, serving enterprise-level customers.
- Proven history of exceeding performance targets or consistently ranking as a top performer.
- Demonstrated history of exceeding retention, renewal, and expansion targets within a defined book of business.
Benefits
- Comprehensive Health Insurance
- Dental and vision insurance
- 401(k) savings plan
- Life, AD&D, and Disability coverage
- Company-paid holidays
- Paid time off
