Support Specialist 1

Join our mission to make a positive impact on healthcare as a Support Specialist I. We're a fast-paced Healthcare IT company that's truly Modernizing Medicine! As a Support Specialist I, you'll deliver exceptional client experience, provide consistent and professional support, and collaborate across teams to resolve issues.

Requirements

• Bachelor's Degree
• 1-2 years of related experience in customer service or client-facing role
• Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
• Experience within a medical practice and/or EMR experience is preferred
• Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
• Knowledge of bug tracking software such as Zen and Jira
• Google suite experience, preferred
• Excellent interpersonal, verbal, and written communication skills
• Ability to effectively prioritize and manage time

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind