We are hiring a Support Specialist I to deliver exceptional client service and ensure smooth resolution of client issues. This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and is passionate about solving problems, improving workflows, and delivering excellence.
Requirements
- Bachelor’s degree
- 1–2 years of proven experience in a client-facing (tech-savvy), technical support, customer service role
- Strong troubleshooting skills with the ability to think analytically and solve problems under pressure
- Prior experience in a medical practice or working with EMR systems is highly desirable
- Familiarity with Apple platforms (Mac, iPhone, iPad) and iOS
- Working knowledge of support tools such as Zendesk, Jira, Salesforce or equivalent ticketing and bug-tracking systems
- Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.)
- Outstanding interpersonal, written, and verbal communication skills
- Highly organized with the ability to prioritize tasks effectively and manage time independently
Benefits
- Complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
- Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
- Annual wellness allowance to support your well-being and productivity
- Earned, casual, and sick leaves to maintain a healthy work-life balance
- Bereavement leave for difficult times and extended medical leave options
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMod
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
