B2C Ügyfélszolgálati Szakértő

The B2C Customer Service Expert supports the daily operation of customer service activities, participates in processing operational issues, and contributes to implementing long-term strategies for efficient and effective operation with improved customer experience.

Requirements

• Higher education degree
• At least 2 years of customer service experience
• Customer service process development experience
• MS Visio knowledge
• Complex thinking mode
• Fast problem-solving ability
• Accuracy
• Knowledge of IT systems (at least user level)
• Customer service systems and software knowledge (advantage)
• SAP, Salesforce, DMS One experience (advantage)
• Waste management field experience (advantage)

Benefits

• Annual cafeteria budget
• Private health insurance
• Annual bonus
• Dog-friendly office
• Employee discounts and fuel card in the MOL network
• Regular training and language courses
• Loyalty bonus for long-term commitment
• Leadership incentives for key players
• Corporate iPhone