Technology Operations Analyst
MoneyfarmCagliari, Sardinia, Italy • London, England, United Kingdom • Milan, Lombardy, Italy
Posted September 18, 2025
Full Time
About the Company
Moneyfarm is an award-winning pan-European digital wealth manager with over £5 billion in assets under management for more than 160,000 clients. At Moneyfarm, we’re guided by a simple mission: to help you achieve your financial goals with ease, efficiency and maximum transparency. We do this by offering investment solutions that are designed to meet a wide range of needs and goals, backed by our smart technology and the expertise of our dedicated consultants. Moneyfarm was launched in 2012 by Giovanni Daprà and Paolo Galvani with Dame Jayne-Anne Gadhia joining as its Chair in 2023. We are regulated by the FCA and backed by Allianz Asset Management, M&G plc, Cabot Square Capital, Poste Italiane S.p.A and United Ventures.
Job Description
Moneyfarm is a fast-growing fintech company seeking a Technology Operations Analyst to join their L2 support structure. This role focuses on resolving technical issues within the Customer Support team, improving operational processes, and ensuring platform stability. The ideal candidate will be a proactive problem-solver with strong communication skills and the ability to create knowledge base documentation.
Requirements
- Advanced Troubleshooting
- Incident Leadership
- Create Knowledge Guides
- Process Improvement
- Stakeholder Management
- Excellent problem-solving and communication skills
- Proactive mindset
- Experience with Python/Bash scripting and observability tools (Grafana, Kibana, Jaeger) is a plus
Benefits
- Health Insurance
- Wellness plan
- Fee free investments on Moneyfarm platform
- Career development opportunities
- Training opportunities
- Regular office social events
- Happy and friendly culture
