Sr Director Workforce Management

The Sr. Director of Workforce Management is a strategic leadership role responsible for overseeing and optimizing the allocation, utilization, and performance of resources for Monogram Health’s call center. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and enhancing employee productivity across both traditional and digital engagement channels.

Requirements

• Workforce Strategy and Oversight
• Dialer Optimization & Technology Integration
• Forecasting & Staffing
• Workforce Real-Time Management & Analytics
• Campaign Management
• SLA Assumptions

Benefits

• Comprehensive Benefits
• Financial & Retirement Support
• Time Off & Leave
• Wellness & Growth