Director, Client Success
Moonbug EntertainmentNew York, New York, United States
Posted October 27, 2025
Full Time
About the Company
Moonbug is an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids entertainment brands in the world including CoComelon and Blippi. 💫 Moonbug believes every child should have access to our entertaining and educational content, which is why our shows are available on more than 150 platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. The company’s portfolio currently stands at 29 IPs and its content is available in 32 languages (including ASL). 🚀 Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond. Candle is run by its Co-Chairmen and Co-CEOs, leading entertainment executives Kevin Mayer and Tom Staggs, and backed by investment capital from funds managed by Blackstone’s flagship private equity business.
Job Description
Moonbug Entertainment is seeking an experienced Director of Client Success to manage a team of client success managers and ensure client satisfaction. This role involves building relationships with clients, collaborating with cross-functional teams, and driving revenue growth. The position is hybrid-based and based out of their New York office.
Requirements
- Manage a team of client success managers and provide leadership and guidance
- Build and maintain strong client relationships
- Identify opportunities to upsell and renew client contracts
- Monitor and analyze client feedback
- Develop and implement processes to ensure high service levels
- Ensure accurate client data tracking
- Experience with Salesforce or similar CRM tools
- Strong analytical skills
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Wellness Resources
