Director, Client Success

SeatGeek is seeking a Director, Client Success to lead the company's rapidly growing enterprise client portfolio and scale the client success function through its next phase of growth.

Requirements

• 12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment
• 6+ years leading and developing managers and large teams
• Proven ability to drive outcomes with enterprise and C-level stakeholders
• Experience with complex SaaS deals, multi-product environments, and commercial ownership

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music