Enrollment Specialist

The Enrollment Specialist is the primary point of contact for Mosaic patients with insurance applications and eligibility requirements with state and/or federal insurance programs, including Oregon Health Plan. This includes contacting patients for re-enrollment and assisting the Billing Department with insurance verifications.

Requirements

• Working knowledge of health insurance plans including Medicaid and Medicare.
• Excellent oral and written communication skills.
• Ability to develop and present effective presentations in different location settings and group size.
• Ability to prepare basic correspondence and simple reports in Microsoft Word and Excel.
• Ability to create, send and manage email in Outlook.
• Ability to access and use web-based applications and EMR program.
• Understanding of healthcare navigation including insurance types, concepts, terminology, billing, and/or regulations required.
• Knowledge of standard office policies and procedures.
• Knowledge of Microsoft Office software products preferred.
• Computer literacy and typing skills.
• Training in Marketplace enrollment preferred.
• Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Bi-lingual in Spanish/English strongly preferred.

Benefits

• PTO day on the mountain, biking/hiking trails, or the river
• Generous Paid Time Off