Contact Centre Operations Manager

We're looking for a Sales Operations Manager to join our Customer Experience team. As a Seller Sales Operations Manager, you'll be managing our front-line leadership, empowering a team of Team Leaders to hit ambitious sales and productivity targets while maintaining the gold standard of seller experience.

Requirements

• Team Leadership & Performance Management
• Culture and engagement
• Performance delivery and target ownership
• Customer experience leadership
• Supporting the day to day oversight and performance management of outsource partners
• Leading operational change delivery
• Workforce Management Collaboration
• Reporting and insight

Benefits

• Competitive starting salary
• Great work-life balance with standard shifts from 8:45am to 5:30pm
• Sea fronted office location with regular social events, office drinks, weekly massages and free snacks
• Flexibility to work from home 1 day per week
• Stock options
• Pension scheme
• Strong commitment to your personal development
• Opt-in comprehensive health insurance
• Cycle to work scheme
• One paid volunteering day a year
• Generous parental benefits