Dutch/German Speaking Technical Support Analyst

As a Technical Support Analyst, you will focus on providing frontline customer support via various channels (phone, chat, email) to resolve issues and ensure customer satisfaction. This role involves troubleshooting, information provision, and escalation of complex issues. The ideal candidate will have strong communication and problem-solving skills, especially with customers.

Requirements

• Taking ownership of customer issues and resolving them.
• Researching and diagnosing hardware/software issues.
• Following procedures for escalation of unresolved issues.
• Providing accurate information to customers.
• Ensuring timely resolution of customer issues.
• Assisting customers with product information.
• Ensuring compliance with data privacy and security policies.
• Excellent communication skills (written and spoken English, Dutch or German)
• Proficiency in Microsoft Office
• Knowledge of WLAN and Bluetooth technology
• Troubleshooting experience with hardware/software

Benefits

• Cafeteria
• International environment
• Training and onboarding
• Modern office environment
• Career development opportunity