Knowledge & AI Enablement Manager
MultiverseLondon, England, United Kingdom
Posted October 28, 2025
Full Time
About the Company
Multiverse revolutionizes apprenticeships, blending education, work, and tech for equitable career opportunities.
Job Description
Multiverse is a UK-based EdTech platform focused on upskilling the AI and tech workforce. They are seeking a Knowledge & AI Enablement Manager to translate complex updates into actionable content for learners, coaches, and internal teams, ensuring consistent and helpful AI-powered support. This hands-on role involves managing knowledge bases, content design, and refining conversational flows.
Requirements
- 3–5 years’ experience in knowledge management, content design, support enablement, or conversation design within a SaaS, B2B, or tech environment.
- Exceptional writing and editing skills.
- Experience managing knowledge bases, macros, or structured content repositories.
- Familiarity with AI support tools, LLM-based systems, or AI knowledge ingestion processes.
- Understanding of taxonomy, metadata, and content governance frameworks.
