Director of Property & Facilities Operations

The Director of Property & Facilities Operations ensures every Museum of Ice Cream space across the U.S. is safe, compliant, efficient, and consistently magical. This leader owns all aspects of our physical environments, from new museum openings to the daily systems that keep them running.

Requirements

• Oversee property and facilities operations across all MOIC U.S. sites, ensuring each location meets brand, compliance, and safety standards.
• Build and implement company-wide systems for maintenance, vendor management, preventive programs, and emergency response.
• Lead and develop site-level Facilities Managers and manage external vendors, ensuring timely, cost-effective, and high-quality work.
• Partner with Construction and Production on new builds, renovations, and capital projects to ensure operational readiness and maintain design intent.
• Manage facility and property budgets, capital expenditure planning, and cost control across the portfolio.
• Oversee lease obligations, landlord relationships, and maintenance of key property documentation (permits, warranties, insurance certificates, etc.).
• Drive energy efficiency, sustainability, and waste reduction initiatives across all sites.
• Ensure business continuity plans, safety drills, and disaster recovery systems are in place and tested regularly.
• Champion operational excellence through consistent standards, audits, and reporting dashboards.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Ability to advance within the organization