Customer Success Team Lead
MySigridMandaluyong, Philippines
Posted September 15, 2025
Full Time
About the Company
MySigrid is home to an inclusive community of like-minded individuals who prioritize family, community, and work-life balance. By choosing MySigrid as your service provider, you're not just making a business decision; you're supporting a work culture that places family at the forefront. Our vision is to build a new ethical model for remote work that keeps families together. Our unique approach seamlessly combines the expertise of remote staff and advanced technology, providing fractional resources that empower your business to scale with unmatched talent. All our team members are full-time employees of MySigrid, ensuring job security and unwavering commitment. Our tailor-made remote staffing services are designed to meet the specific needs of each client, delivered with a personal touch. Whether it involves managing a hectic work schedule, planning intricate travel itineraries, or handling day-to-day tasks, MySigrid's dedicated team is here to provide outstanding support.
Job Description
This Customer Success Team Lead role focuses on ensuring client satisfaction and guiding employees through the MySigrid platform. The role involves managing client accounts, resolving issues, promoting values, and assisting with day-to-day operations. It also requires coaching, training, and continuous improvement initiatives.
Requirements
- Highly organized
- Strong drive to succeed
- Excellent communication and interpersonal skills
- Demonstrate leadership qualities
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Patient and an active listener
Benefits
- Competitive salary package
- Vacation leave and Sick leave credits
- HMO Package for the employee and two codependents
- Reimbursable internet charges
- Comprehensive training and continuous learning advantages
- Opportunity to contribute to new technology
- Co-working days
- Sigrid has co-working offices in Ortigas