Team Lead/Customer Success Manager
MySigridMandaluyong, Philippines
Posted July 24, 2025
Full Time
About the Company
MySigrid is home to an inclusive community of like-minded individuals who prioritize family, community, and work-life balance. By choosing MySigrid as your service provider, you're not just making a business decision; you're supporting a work culture that places family at the forefront. Our vision is to build a new ethical model for remote work that keeps families together. Our unique approach seamlessly combines the expertise of remote staff and advanced technology, providing fractional resources that empower your business to scale with unmatched talent. All our team members are full-time employees of MySigrid, ensuring job security and unwavering commitment. Our tailor-made remote staffing services are designed to meet the specific needs of each client, delivered with a personal touch. Whether it involves managing a hectic work schedule, planning intricate travel itineraries, or handling day-to-day tasks, MySigrid's dedicated team is here to provide outstanding support.
Job Description
The Customer Success Manager is responsible for ensuring client needs are understood and satisfied, building strong business relationships, and promoting company values. Duties include managing client complaints, resolving issues, and performing daily health checks of account mailboxes.
Requirements
- Highly organized
- Strong drive to succeed
- Excellent communication and interpersonal skills
- Demonstrate leadership qualities
- High computer literacy and ability to learn new software
- Knowledge of customer success processes
- Patient and an active listener
Benefits
- Competitive salary package
- Vacation leave and Sick leave credits
- HMO Package for the employee and two codependents
- Reimbursable internet charges
- Comprehensive training and continuous learning advantages
- Opportunity to contribute to new technology and help develop a high-end system
- High importance to work-life balance
- Opportunity to venture into other areas of the business
- Part of a dynamic team
- Work in a corporate culture that encourages collaboration