Service Delivery Manager
MySigridMandaluyong, Philippines
Posted September 23, 2025
Full Time
About the Company
MySigrid is home to an inclusive community of like-minded individuals who prioritize family, community, and work-life balance. By choosing MySigrid as your service provider, you're not just making a business decision; you're supporting a work culture that places family at the forefront. Our vision is to build a new ethical model for remote work that keeps families together. Our unique approach seamlessly combines the expertise of remote staff and advanced technology, providing fractional resources that empower your business to scale with unmatched talent. All our team members are full-time employees of MySigrid, ensuring job security and unwavering commitment. Our tailor-made remote staffing services are designed to meet the specific needs of each client, delivered with a personal touch. Whether it involves managing a hectic work schedule, planning intricate travel itineraries, or handling day-to-day tasks, MySigrid's dedicated team is here to provide outstanding support.
Job Description
The Service Delivery Manager is responsible for ensuring client needs are met through strong business relationships and continuous improvement. This role involves maintaining work quality, leading sales, managing client communication, and providing coaching to staff. It requires a strong organizational skillset and a proactive approach to continuous improvement.
Requirements
- Build strong business relationships with clients.
- Manage client complaints and resolve issues effectively.
- Manage client usage through proper planning and realistic expectations.
- Leverage sales experience to identify growth opportunities.
- Conduct sales calls to potential clients.
- Promote MySigrid's values and maintain a positive working environment.
- Provide support to staff, including inbox clean-up and task management.
- Assist in resolving mistakes and learning opportunities.
- Perform weekly quality audits.
- Ensure secure client data and compliance.
- Identify process and knowledge gaps and offer solutions.
Benefits
- Competitive salary package.
- Vacation leave and Sick leave credits.
- HMO Package
- Reimbursable internet charges.
- Comprehensive training and continuous learning advantages.
- Opportunity to contribute to new technology.
- Co-working days
- High importance to work-life balance
- Opportunity to work from home
- Opportunity to venture into other areas of the business
