Customer Success Manager - M/F

Mytraffic is a hyper-growing scale-up seeking a Customer Success Manager to join their team in Paris, FR. The role involves adoption and operational excellence, account and business planning, and contributing to the CSM team structure and customer outreach.

Requirements

• At least 4 years of experience in a CSM role in SaaS B2B and on a complex solution
• Native French speaker and perfect English speaker
• Proven track record of focusing on client satisfaction
• Master of sales cycles, anti-churn strategies, and portfolio expansion
• Strong presentation and organizational skills
• Operational excellence is key
• Troubleshooter mindset and ability to find the best solution for clients
• Collaboration with all teams and positive impact on people

Benefits

• Dynamic work environment
• High-impact role
• Cross-functional collaboration