Customer Support Coordinator

At MyUtilities, we've streamlined one of life's most stressful experiences—moving—by simplifying how customers set up essential utility services. We are a people-first company, celebrating milestones, fostering collaboration, and providing structured development plans to help our team members achieve their personal and professional goals.

Requirements

• Sales Support: Provide administrative support to the retail sales team, including scheduling, reporting, and responding to customer inquiries.
• Order & Communication Management: Monitor and manage the sales pipeline and inbound communications, ensuring service availability and timely responses.
• Customer Interaction: Handle calls and emails from customers via the company’s main phone line and support inbox; assist with scheduling and resolving customer concerns.
• Team Collaboration: Facilitate clear communication across departments to support alignment and operational efficiency.
• Process Improvement: Identify and recommend ways to optimize workflows, documentation, and sales processes.
• Outreach Assistance: Customize outreach communications to align with customers’ needs and their stage in the sales journey.

Benefits

• Annual salary: $42,000
• Paid Time Off (PTO) and paid holidays
• Health, Dental, and Vision Insurance