Clinician Experience Specialist

We're looking for a Clinician Experience Specialist to help us deliver an exceptional experience to our rapidly expanding user base. In this hands-on, high-impact role, you'll be on the frontline supporting clinicians virtually through video and email — resolving issues, guiding users, and helping them get the most out of Nabla’s platform.

Requirements

• Deliver exceptional support to users through email and video calls, providing timely, professional, and empathetic assistance.
• Manage and resolve feedback and support tickets in Front (ticketing system), addressing a wide range of needs including clinical QA, product education, and software troubleshooting.
• Educate and empower users through tutorials and personalized guidance, helping them optimize their workflows and customize their Nabla experience.
• Collaborate cross-functionally with Product and Engineering teams to investigate issues, identify root causes, and influence product improvements.
• Analyze and synthesize user feedback to surface trends, inform product decisions, and improve overall quality and customer satisfaction metrics.
• Contribute to process improvements, helping to scale and streamline support operations as Nabla’s customer base continues to grow.

Benefits

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid leave for new parents
• $1,500 to purchase home office equipment