As a Clinician Education Specialist at Ambience, you will own the onboarding experience for clinicians across Ambience's growing customer base. You will be responsible for delivering seamless onboarding experiences, continuously improving the processes and tools that power them, and partnering closely with Clinical Success Managers and enterprise teams to drive rapid activation and long-term adoption.
Requirements
- 3–5 years of experience in onboarding, training, customer success, or clinician education, preferably within healthcare, healthcare SaaS, or health tech
- Demonstrated track record of supporting clinicians or other technical end users through product adoption, with measurable outcomes in satisfaction and activation
- Skilled facilitator who can run both group and individual onboarding sessions, meeting clinicians where they are and helping them reach confidence quickly
- Organized and operationally sharp, able to manage multiple onboarding workstreams simultaneously without letting details slip
- Proactive process improver who doesn't wait to be asked, able to spot inefficiencies, propose solutions, and follow through on implementation
- Highly collaborative, low-ego, and motivated by the success of the clinicians and teams you support
- Comfortable operating in a fast-moving, high-growth startup environment where processes are still being built and your contributions directly shape how the function scales
Benefits
- Comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) with a company match of up to 3% of base salary
- Remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
- Parental leave to support your family needs
- Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
- Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability
