Senior Executive / Assistant Manager, Business Process Analyst

The Senior Executive / Assistant Manager, Business Process Analyst will support the Digital Transformation team in driving NTU towards a digitally enabled organization. The position will partner closely with various NTU functions to digitalize and redesign processes, improve operational efficiency, and elevate customer experience.

Requirements

• Support the assessment of system gaps for business processes, system designs and workflows
• Perform data extraction and analysis to determine suitability of proposed solutions
• Support the execution of ServiceNow roadmaps through system upgrades and enhancement
• Support the development of functional specifications based on stakeholder and user requirements
• Address queries and resolve issues arising from features implemented
• Ensure completeness of process and functional documentation