Senior Library Executive, Service Innovation & Excellence
Nanyang Technological University SingaporeSingapore, Singapore
Posted November 13, 2025
Full Time
About the Company
NTU is a dedicated team committed to delivering comprehensive support across the entire student life cycle.
Job Description
The Senior Library Executive, Service Innovation & Excellence role will support the Library in driving service quality initiatives and delivering comprehensive support to students. The successful applicant will manage SOPs, provide training and guidance to colleagues, and implement service quality activities.
Requirements
- Degree in any discipline
- 3-5 years of relevant work experience in customer service-related industry
- Proficient in MS Office Word, Excel and Powerpoint
- Experience in operations, customer service or communications role in academic libraries or large libraries
- Experience in executing innovation-driven or process improvements projects
- Service-oriented mindset with focus on customer service
- Strong communication skills in customer interactions, presentation to stakeholders and training delivery
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
