Customer Success Executive (Saudi Accent)

Nasoft is seeking a Customer Success Executive to join their client's team, ensuring customer satisfaction, supporting users throughout their journey, and building strong, long-term relationships.

Requirements

• Manage the onboarding process for SMB customers and ensure a smooth product adoption experience.
• Handle daily customer inquiries through calls, messages, and WhatsApp, ensuring fast and effective resolution.
• Maintain regular engagement with customers to improve retention and product usage.
• Identify upselling and cross-selling opportunities based on customer needs.
• Log all customer interactions, issues, and follow-ups accurately within the CRM.

Benefits

• Competitive base salary + attractive commission structure
• Professional development and career advancement opportunities
• Supportive, energetic, and multicultural team environment
• Social and medical insurance coverage
• Learning & Development programs (L&D)