The Director of Client Services & Loyalty Analytics will serve as the strategic leader responsible for shaping and executing the analytics vision that drives strategy, evolution, and long-term results at National Debt Relief. This role will own the relationship with Client Success and Client Loyalty leaders to ensure all data required insights are being provided in a timely and consistent manner.
Requirements
- Manage and optimize the design and delivery of reports that analyze business functions, key operations, and performance metrics
- Utilize Data Warehouse and Enterprise BI solution to empower leaders with performance clarity and insights for decision making
- Interface with cross-departmental leaders to consistently challenge status quo
- Deliver strategic partnership on methodology to improve and test contact rate strategies
- Deliver monthly and quarterly insights and executive presentations on performance and opportunities
- Examine, interpret, and share results of experimental initiatives to partner on scale and impact
- Translate complex analytics into clear, actionable recommendations for CS and CL Leadership and Executive Team
- Develop and lead a high-performing team of analysts, providing coaching, mentorship, and career development
- Establish and maintain KPI definitions and performance over time
- Deliver necessary data support for short term and long term strategy planning and goal setting
- Partner as analytical leader with clear data storytelling and strategic recommendations cross-departmentally
- Drive process improvements in analytics, reporting, and forecasting to increase speed, accuracy, and decision impact
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
