The Director of CS Digital Strategy is a highly motivated customer service leader with a proven record of building and optimizing digital platforms while continuing to deliver best in class customer service on existing platforms.
Requirements
- Drive digital innovation and serve as a change agent throughout the organization, developing a clear and compelling digital strategy.
- Own and monitor the digital-innovation project portfolio.
- Build, manage, and continue to grow a digital-innovation ecosystem, both internally and externally.
- Identify new tools (AI, digital, CRM) that can support and enhance our solutions.
- Qualify and understand the full range of market trends, influences and opportunities relevant to the business, market, and customer base.
- Understand the challenges and opportunities within both existing and new customer segments.
- Develop compelling and differentiated digital propositions.
- Implement digital strategy by working with cross-functional partners to map and transition analog processes to digital ones.
- Lead and mentor a team of digital specialists, providing guidance and support to drive performance and foster professional growth.
- Establish clear goals and performance metrics to measure the effectiveness of digital initiatives.
- Foster a culture of innovation, collaboration, and continuous improvement within the digital strategy team.
- Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem.
- Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we’re investing in the appropriate tools and resources.
- Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
- Identify, research, and select key third-party suppliers, working in an inclusive relationship capacity to achieve all required outcomes.
- Own digital client contact - lead and deliver continual improvement and development of the multi-channel/omnichannel proposition.
- Develop effective, influential relationships internally and externally at all levels.
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
