Senior Customer Service Representative

Join Our Team as a Senior Customer Service Representative and help us continue our mission of transforming lives through mobility solutions.

Requirements

• Minimum of 5 years in customer service in retail or health-care administrative environment
• Strong organizational and multitasking skills, with a friendly and professional demeanor
• Ability to handle difficult situations with empathy and patience, ensuring a positive customer experience
• Outstanding problem-solving skills, with the ability to think critically and make decisions under pressure
• Experienced working in financial systems, such as SAP or similar recording deliveries, invoices, reconciling and viewing customer accounts
• Demonstrated previous experience leading projects, policy and procedure development and process improvement implementations
• Demonstrated experience in supervisor role or coaching and mentorship of junior staff
• Experience with scheduling, supply chain (procurement, ordering, inventory management) an asset
• Project management/coordination
• Proficient with Microsoft Outlook and Advanced Microsoft Excel skills required
• Formal education in business management or administration, an asset

Benefits

• Employer-paid benefits
• RRSP matching program
• Generous paid time off
• Company-sponsored events
• Branded company attire