Technical Delivery Manager

NEC is seeking an experienced Technical Operations Manager to oversee the day-to-day operation, support, and performance of client technology services. This role is focused on ensuring seamless service delivery, proactive incident management, and operational excellence across the technology team, with leadership and mentorship playing a key role. The position involves monitoring health, identifying solutions, and establishing policies.

Requirements

• Proven leadership experience in technical operations
• At least 5 years’ experience in IT technical operations
• Strong knowledge of networking and related technologies
• Hands-on experience managing ITIL-based service operations
• Demonstrated HR and people management skills

Benefits

• Competitive salary package
• Career growth and development
• Bonus and wellness days
• Parental leave
• Paid volunteer days
• Access to health insurance, travel, entertainment and car leasing options
• Salary packaging options (car leasing, superannuation)
• Employee Assistance Program