Account Manager

We are looking for an Account Manager to join our Customer Engagement team. You will play a key role in driving product adoption, customer retention, and business growth, while building lasting relationships with some of the world’s most iconic retail brands.

Requirements

• Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers
• Identify and drive upsell, cross-sell, and renewal opportunities
• Develop and execute strategic account plans that align with the customer’s goals and the broader partnership vision
• Lead commercial discussions, prepare proposals, manage pricing negotiations, and ensure contract renewals are seamless and on schedule
• Advocate for customer needs internally, influencing product development, marketing initiatives, and service improvements to enhance customer value
• Maintain accurate account records in CRM tools
• Report on pipeline activity, renewal status, and revenue forecasts to leadership
• Stay informed about industry trends, competitor activities, and customer developments to proactively position solutions and grow the account

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Life, LTD and STD insurance coverages
• Flexible work hours and remote options
• Paid time off (PTO) and parental leave