We are looking for an Account Manager to join our Customer Engagement team. You will play a key role in driving product adoption, customer retention, and business growth, while building lasting relationships with some of the world’s most iconic retail brands.
Requirements
- Build and maintain strong, long-term relationships with key customer stakeholders and decision-makers
- Identify and drive upsell, cross-sell, and renewal opportunities
- Develop and execute strategic account plans that align with the customer’s goals and the broader partnership vision
- Lead commercial discussions, prepare proposals, manage pricing negotiations, and ensure contract renewals are seamless and on schedule
- Advocate for customer needs internally, influencing product development, marketing initiatives, and service improvements to enhance customer value
- Maintain accurate account records in CRM tools
- Report on pipeline activity, renewal status, and revenue forecasts to leadership
- Stay informed about industry trends, competitor activities, and customer developments to proactively position solutions and grow the account
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave