Customer Success Manager
NedapMassachusetts, United States
Posted December 17, 2025
Full Time
About the Company
Nedap Retail is a global leader in RFID technology, empowering retailers to achieve perfect inventory visibility and deliver exceptional shopping experiences.
Job Description
Nedap Retail is seeking a Customer Success Manager to join their Customer Engagement team. The successful candidate will play a key role in driving product adoption, customer retention, and business growth, while building lasting relationships with global retail brands.
Requirements
- 4-6+ years of experience in Customer Success, Implementation or similar client-facing roles, ideally in SaaS or retail tech
- Strong business acumen and ability to develop customized approaches that align with customer needs
- Proven ability to independently plan and manage multiple complex projects simultaneously
- Excellent written and verbal communication skills, strong presentation skills, and ability to engage stakeholders
- Self-drive and entrepreneurial mindset, hands-on, agile, and solution-oriented approach
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- Professional environment that supports personal and professional growth