Technical Support Engineer
NedapMassachusetts, United States
Posted February 26, 2026
Full Time
About the Company
Nedap is a global leader in RFID technology, providing a platform for perfect inventory visibility and exceptional shopping experiences.
Job Description
We're looking for a Technical Support Engineer to join our Operations Team in North America. In this role, you will serve as the primary second-line iD Cloud support engineer for the US region and act as the regional technical escalation point. You will collaborate closely with colleagues in the Netherlands and act as a critical bridge between customers, internal teams, and global product and engineering stakeholders.
Requirements
- 3–6 years of experience in technical support, preferably within a SaaS or enterprise technology environment
- Strong understanding of networking fundamentals (HTTP/HTTPS, APIs, mobile connectivity) and experience working with APIs and integration troubleshooting is a plus
- Hybrid role based in Burlington, MA (2–3 days per week in office)
- Approximately 10% domestic and international travel, including occasional visits to headquarters in the Netherlands
- Valid U.S. driver's license and eligibility for U.S. employment
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD, and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
